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Complaints Procedure

We strive to provide high quality services for our patients. The practice operates a practice-based complaints procedure, details of which can be obtained from reception. Please contact the Practice Business Manager if you wish to make a complaint; either by letter or email - admingrovemedical@nhs.net.

However if you remain dissatisfied with our response then you have the right to contact the Health Service Ombudsman Tel: 0345 0154033 or www.ombudsman.org.uk

Our complaints policy can be found here

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