The Patient Charter sets out rights and standards which you should expect from the National Health Service. Many of these are long established rights, but there are also some new standards which the Government has asked Health Authorities to achieve. We are working with your local Health Authority and Family Health Services Authority to ensure that the health care which you receive complies with the National Standards in the Patient Charter. This practice is responsible for providing you with high quality medical care, within the surgery, at home if appropriate, or by referral to hospital or community services. As a practice providing NHS services we will also work towards fulfilling the National Patient Charter.
- Provide emergency care to people within our practice area.
- Refer you to a consultant if we feel it is in your best interest. If you ask for a second opinion it will be arranged if we feel it is in your best interests.
- Be prepared to give an explanation of any proposed treatment.
- Give you access to your health records written after 1st November 1991, if appropriate.
- Ensure that our staff maintain strict confidentiality of those records.
- Ask you beforehand whether or not you object to the presence of any student undergoing training in the practice at a consultation.
- Respect your cultural and religious beliefs and your right to privacy and dignity.
- Be sure you know who you are dealing with.
- Treat you with courtesy and respect. We in turn expect the same from our patients.
Patients can assist in this by:
- Advising us in good time if you are unable to keep an appointment.
- Giving your doctor all relevant information.
- Letting us know if you move address or change contact telephone numbers.
- Not requesting a home visit for routine treatment or advice.
- Telephoning after 10.30am to request test results or advice.
You can also help by letting us know when our standards have not met your expectations. Please advise one of our reception team who will log the details and forward to the Business Manager.
We strongly support the NHS policy on zero tolerance. Any-one attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.